What to do when bad things happen?

  • Ensure the safety of your Patient/Client.
  • Provide full and immediate disclosure if you are certain you made a mistake (e.g., gave medication to which the person is allergic).
  • Don't accept responsibility/liability for what was NOT your fault.
  • If it was your fault, have a conversation. "How can I make things right?"
  • Whether or not it was your fault, treat this Patient/Client as you would any other who has a crisis.
  • If it was your fault, don't send a bill for the services that caused the harm. Refund an appropriate amount if pre-payment was made.
  • Report to your insurance carrier, whether you think the person will pursue a claim or not.

Myth or Fact: My patient can't sue me for a known complication that was consented to.

MYTH: Informed consent does not mean consenting to substandard care. Consent forms are tools but they can't entirely protect you.

The only way to reduce your risk of harming a patient/client and having a claim or suit brought against you is to practice safely, lawfully and credibly and make sound choices. To help you do that, we can help you with:

  • Business Structure
  • Business Practices
  • Understanding Insurance Coverage
  • Policies, Procedures and Clinical Guidelines
  • HIPAA Compliance
  • Confidentiality
  • Backup Arrangements
  • Environmental Hazards
  • Medical Supply Inventory Issues
  • Electronic Records
  • Electronic Data Protection
  • Electronic Communications and Social Media
  • Consenting
  • Defensive Documentation
  • Lectures/Training