What to do when bad things happen?
- Ensure the safety of your Patient/Client.
- Provide full and immediate disclosure if you are certain you made a mistake (e.g., gave medication to which the person is allergic).
- Don't accept responsibility/liability for what was NOT your fault.
- If it was your fault, have a conversation. "How can I make things right?"
- Whether or not it was your fault, treat this Patient/Client as you would any other who has a crisis.
- If it was your fault, don't send a bill for the services that caused the harm. Refund an appropriate amount if pre-payment was made.
- Report to your insurance carrier, whether you think the person will pursue a claim or not.
Myth or Fact: My patient can't sue me for a known complication that was consented to.
MYTH: Informed consent does not mean consenting to substandard care. Consent forms are tools but they can't entirely protect you.
The only way to reduce your risk of harming a patient/client and having a claim or suit brought against you is to practice safely, lawfully and credibly and make sound choices. To help you do that, we can help you with:
- Business Structure
- Business Practices
- Understanding Insurance Coverage
- Policies, Procedures and Clinical Guidelines
- HIPAA Compliance
- Backup Arrangements
- Environmental Hazards
- Medical Supply Inventory Issues
- Electronic Records
- Electronic Data Protection
- Electronic Communications and Social Media
- Defensive Documentation